Shipping & Returns Policy
Unwanted items can be sent back only when your report about the return is registered by our team.
Our products are eligible for a refund if they meet the following terms:
- Items must be in standard size and length (no customization).
- Items must be in the original condition (not used, not washed and not damaged).
- Items in specific colors may not be eligible for a refund. For more information, get in touch with us.
- The return package must contain a return form completed.
- The return package must contain all the contents of the original package except for fabric samples if the entire order is returned for a refund.
- It is very important that you place a return form inside the parcel stating the order number, otherwise, we will not be able to identify the parcel. If we are unable to identify the parcel, we cannot make a refund or exchange. If you do not know the order number, feel free to contact us.
- Items must be mailed off within 14 days as of the day of delivery.
Customized items are final. They cannot be returned, refunded, exchanged or altered.
We do not cover returning shipping expenses, and returning shipping fees are non-refundable.
All return packages are checked to ensure that the clothes returned are in the original condition. We need 14 days to take care of it and issue a refund. The money is sent to the account that was used to pay for the order.
We do not offer exchanges. To get the right item, you should place a new order.